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Return Policy

RETURN POLICY

Last updated January 01, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@fittle.fit to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and FITTLE will arrange collection from your designated address and return the items to our UK warehouse.

Please note, you will be responsible for all return shipping charges, which are £75 per item.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: hello@fittle.fit

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Fittle Ltd (112D Elgin Avenue, London W9 2HD) is authorised and regulated by the Financial Conduct Authority ("FCA") (FCA FRN 993958) and acts as a credit broker not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited (company no. 14290857), which is authorised and regulated by the FCA for regulated consumer credit activities (FRN 987889), and for the provision of payment services under the Payment Services Regulations 2017 (FRN 987816). Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs apply. Klarna.com/uk/terms-and-conditions.
*Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.
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Fittle Ltd (112D Elgin Avenue, London W9 2HD) is authorised and regulated by the Financial Conduct Authority ("FCA") (FCA FRN 993958) and acts as a credit broker not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited (company no. 14290857), which is authorised and regulated by the FCA for regulated consumer credit activities (FRN 987889), and for the provision of payment services under the Payment Services Regulations 2017 (FRN 987816). Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs apply. Klarna.com/uk/terms-and-conditions.
*Missing payments can have serious consequences for you. Your credit rating may be affected which will make it more difficult or more expensive for you to obtain credit in the future.